FREE SHIPPING ON ALL ORDERS OVER $50 WITHIN AUSTRALIA. Due to increased demand Australia Post is estimating an additional 3-10 working days for all delivery’s.

FAQs

ORDERING

How do I know if an item is in stock?
If you are able to add the item to your cart, we have the item in stock ready to ship to you. We try to ensure we restock our bestselling items as soon as possible. You can always contact us to see when an item will be available to purchase at info@silkdervish.com

Has my order been placed successfully?
If you’ve received a confirmation email from us, your order has been placed successfully.  If you’re not sure, feel free to contact us at info@silkdervish.com with your Name and date of purchase.

How do I change my order after purchasing?
If you change your mind on an item you’ve purchased, please contact us immediately, as once your order has been processed (usually the same day) we aren’t able to make changes.

What happens after I place my order?
Once you’ve placed your order, you’ll receive an order confirmation email.  We then process your order, it’s picked and packed, shipped with Australia Post.  Once it’s been dispatched you’ll receive an email providing tracking details.

What payment types do you accept?
We accept Credit Card, AfterPay,and Paypal payments.

How do I use promo codes on the site?
If you have a promo code you’d like to use, once you’ve added your items to your cart, and are ready to check out you will enter the promo code at checkout.  If you’re having any problems please contact us at info@silkdervish.com

SHIPPING

How long will it take before I receive my order?
We aim to ship your orders same or next day!  Delivery times will vary depending on your delivery address.  See our Australia Post for further information about when you can expect to receive your delivery.

I bought multiple items, will they be shipped together?
All your items will be shipped together.

How much does shipping and delivery cost?
Australian orders:
 We offer FREE shipping for all orders over $50. Otherwise for orders under $50 a flat rate shipping fee of $12.60 Australia Wide.  See our Shipping page for further information.

What happens if I’m not home at time of delivery?
Australia Post  will be leave your parcel at your specified delivery address. It is your responsibility to ensure this is a safe location and if it’s not, please specify another address.

RETURNS

I want to return an item?

We are happy to accept returns. You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item.

Prior to return please email us at sales@silkdervish.com regarding your order and we will send a reply email regarding address.

Upon returning your item 
PLEASE include a copy of your order printout 
Once your return is received, it is inspected and processed by our Team within 48 hours. 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund and it will be credited back through our online store within 48 hours of receiving your return to the same account your purchase was originally paid from.

WHOLESALE

Do you wholsale?

Yes we do please contact us at info@silkdervish.com

PAYMENTS

What payment methods do you accept?
We accept AfterPay, PayPal and credit cards.

All retail prices displayed on our website are in Australian dollars and include applicable taxes such as GST. All payments are processed in Australian dollars.