Shipping & Returns

SHIPPING

How long will it take before I receive my order?
We aim to ship your orders same or next day!  Delivery times will vary depending on your delivery address.  See our Australia Post for further information about when you can expect to receive your delivery.

I bought multiple items, will they be shipped together?
All your items will be shipped together.

How much does shipping and delivery cost?
Australian orders: We offer FREE shipping for all orders over $100.00.  Otherwise for orders under $100.00 a flat rate shipping fee of $20.50 Australia Wide.  See our Shipping page for further information.

What happens if I’m not home at time of delivery?
Australia Post  will be leave your parcel at your specified delivery address. It is your responsibility to ensure this is a safe location and if it’s not, please specify another address.

RETURNS

I want to return an item?

We are happy to accept returns. You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item.

Prior to return please email us at sales@silkdervish.com regarding your order and we will send a reply email regarding address.

Upon returning your item 
PLEASE include a copy of your order printout 
Once your return is received, it is inspected and processed by our Team within 48 hours. 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund and it will be credited back through our online store within 48 hours of receiving your return to the same account your purchase was originally paid from.